FAQ / Terms

When will I receive my order?

Orders are processed Monday-Friday (Excluding major holidays) and shipped within 3-5 business days.

Once your order is shipped you will receive an E-mail with your tracking information.Due to COVID-19 you may experience delays as we have had to adapt our fulfillment processes to keep our staff safe. 


What is your return policy?

Domestic Returns are free, please email info@absurdalodge.com in regards to any return needs. 

You have up to 14 days upon receiving shipment to return items.Orders must be returned by mail only. Item(s) purchased must be in new, unused condition with original tags still attached.Once your order is received and inspected at our warehouse, a refund to your original payment method will be processed. Allow 3-5 business days for your refund to process.


Can I cancel my order? 

Requesting a cancellation is not guaranteed and is a request.

*During Peak periods and orders placed over the weekend, cancellations may not be possible. 

*DISCLAIMER: The abuse of cancelations that are deemed as unusual activity may lead to future orders being canceled.


Can I exchange an item? 

We do not offer exchanges due to limited quantity of other items.


Do you ship Internationally?

Yes, Orders shipped outside the United States will be subject to:

Customs duties/taxes (Non-Refundable) 


How do I know my order is confirmed?

Every order is subject to review. Your order is only confirmed when we have E-mailed a shipping confirmation.


How do I find out when new styles are released?

You can stay updated with our latest releases by signing up for our mailing list & following our instagram.


I emailed Customer Support, When should I expect a response?

Expect a response within 24-72 hours from our Customer Support Team.


I returned my order, How long does it take fore the refund to process?

Once received and inspected at our facility, allow 3-5 business days for your refund to process. 


I need to modify/adjust my order?

Once an order has been placed, it cannot be modified or adjusted. 


I used the incorrect address. How can I update it?

Address updates can be requested but are not guaranteed. We strongly suggest double checking information before submitting your order.


I entered the wrong address information and the package is being returned to sender. What are the next steps?

Once the package has been returned to our warehouse, we will reach out to you in regards to your package.


I placed multiple orders, Can I combine them?

Once your order is placed we are unable to combine shipments on multiple orders.


I didn't receive a tracking number, when should I expect it?

A shipping confirmation E-mail is sent once your order has shipped. Allow 3-5 business days. 


I received a tracking number, but the shipment hasn't moved. 

Tracking numbers are generated when your shipping label is created. Allow 1-3 business days from this date for tracking updates.


I received a damage product, What should I do?

E-mail us at Iinfo@absurdalodge.com within 24-48 hours of delivery with detailed images of the product(s) in question and the packing/invoice slip. 


Can I update the shipping method once my order has been placed?

Once your order is processed the shipping method cannot be updated.


My tracking information states that my order was delivered. But I have not received it. What does this mean?

Allow 48 hours after the stated delivery time. If your package has still not been delivered, contact us for assistance at info@absurdalodge.com


My order has been canceled, How long does it take for the refund to process?

Allow 48-72 hours for processing. Refunds are only issued during business days.


Can I return items purchased during a Sale?

All Sale Items are Final. 


What are your hours of operations?

Monday-Friday 8am-6pm (PST) (Excluding Holidays) 


Stock Availability

If an item you purchased is out of stock on your order, we will partially ship your order, and refund any unfulfilled item(s). You will receive an email notification confirming your refund. 


Product Description

We have reviewed to ensure photography, description and details are correct and accurate. Slight differences in measurements, color and texture may occur.


If an Item is sold out, when will it be available again?

We display real time-inventory. If an item isn't on our website, unfortunately it is no longer available.